Delivery address for items for examination?
Contact and enquiries
We are happy to address your material-related questions!
Get in touch with our experts – together we will find tailor-made solutions for your challenges. On this page, you can also find out how we handle projects efficiently and what conditions are important for successful collaboration. We also provide suggestions on what information you might consider gathering to ensure an efficient enquiry process, allowing us to avoid unnecessary delays and advance your project quickly.
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Valuable information for us regarding your project enquiry
When it comes to materials engineering services, the scope of the investigation and the testing effort involved can often vary greatly, depending, among other things, on what information is already available at the outset. General information about the task and application-related background or the components themselves helps us to realistically assess the technical effort involved and select specific testing methods instead of planning unnecessary or excessive steps.
The better we understand the objectives, constraints and available information, the more accurately, transparently and economically we can prepare a quote that meets the needs of your project. The aim is not to be exhaustive, but to provide guidance: often, just a few key data points are enough to identify sensible options.
All information provided will, of course, be treated confidentially. If necessary, confidentiality can also be formally regulated at any time by means of appropriate agreements (e.g. NDAs).
The following points are therefore intended solely as a guide to possible information that may be helpful to us in providing you with the best possible support. Any missing or unresolved issues can be clarified together at any time and are not relevant to every enquiry.
1. General information
- Name and contact details of the person/organisation making the enquiry
- Industry and, if applicable, project context (e.g. automotive, aviation, medical technology, research)
- Purpose of the test (e.g. material characterisation, quality control, fault analysis, product approval, service life estimation)
2. Sample information
- Material type (e.g. steel, aluminium, ceramics, plastic, composite material)
- Description / standard / alloy type (e.g. 42CrMo4, Ti6Al4V, POM)
- Number of samples
- Geometry / dimensions (including drawings or CAD data, if available)
- Condition of the sample (e.g. annealed, coated, welded, used)
- Safety relevance / hazard information (e.g. toxic, sharp edges, radioactive)
3. Desired tests
- Test methods (e.g. tensile test, hardness test, notch impact test, fatigue, fracture toughness) If unknown: What needs to be determined? → The contact person can then suggest suitable methods.
- Standards (e.g. ISO 6892-1, ASTM E8, EN ISO 6508)
- Test conditions:
- Temperature range (e.g. RT, -40 °C, 250 °C)
- Load direction/speed
- Environment (e.g. vacuum, corrosive atmosphere)
4. Other requirements
- Return/destruction of the sample?
- Scope of documentation (e.g. simple test report, detailed evaluation, raw data)
- Time frame / urgency
- Budget requirements (optional, for preparing a suitable quote)
5. Other technical aspects (depending on the test objective)
- Microstructure relevant? → e.g. metallographic examinations, polished sections
- Fracture mechanics / crack evaluation necessary?
- Experience with similar materials available?
- Is there already comparative data or previous tests?
Customer satisfaction / complaints
At MCL, we strive to provide our customers with expert solutions and outstanding service. Customer satisfaction is our top priority. Your feedback gives us the opportunity to better understand your needs and improve our services.
We value constructive feedback and take all your comments or complaints seriously. Please let us know if we have not fully met your expectations or if you have cause for complaint. We also welcome positive feedback!
Information about your complaint – so that we can process it quickly and efficiently
Please state your company name, contact person, company address and, if possible, the quotation, order or report number. Please describe in detail the reason for your dissatisfaction.
What happens to your complaint
Immediately after receipt of the complaint, you will receive confirmation that we have received it and forwarded it to our complaints management team, who will handle it objectively and impartially.
An employee from the complaints department will contact you by telephone within a few days to record the details of your complaint and process it in a targeted manner. This employee will be your contact person for the entire complaint process.
In order to find a solution, we will conduct internal research, collect and review all relevant information and documentation, which will form the basis for the services we provide.
We will keep you informed of the outcome and the measures taken, either on an ongoing basis or at least after the complaint has been resolved.
Confidentiality
All parties involved in a complaint procedure enjoy the utmost confidentiality. Only the data and information necessary to resolve the complaint will be passed on.
Sustainability
Complaints are recorded in writing in our electronic system and specific measures are taken to address them. Customer feedback and complaints also serve as important input data in our internal review process, which aims to continuously develop and strengthen the quality of our work and our quality management system.
