At MCL, we strive to provide our customers with expert solutions and outstanding service. Customer satisfaction is our top priority. Your feedback gives us the opportunity to better understand your needs and improve our services.
We value constructive feedback and take all your comments or complaints seriously. Please let us know if we have not fully met your expectations or if you have cause for complaint. We also welcome positive feedback!
What happens to your complaint
Immediately after receipt of the complaint, you will receive confirmation that we have received it and forwarded it to our complaints management team, who will handle it objectively and impartially.
An employee from the complaints department will contact you by telephone within a few days to record the details of your complaint and process it in a targeted manner. This employee will be your contact person for the entire complaint process.
In order to find a solution, we will conduct internal research, collect and review all relevant information and documentation, which will form the basis for the services we provide.
We will keep you informed of the outcome and the measures taken, either on an ongoing basis or at least after the complaint has been resolved.
Sustainability
Complaints are recorded in writing in our electronic system and specific measures are taken to address them. Customer feedback and complaints also serve as important input data in our internal review process, which aims to continuously develop and strengthen the quality of our work and our quality management system.